Frequently Asked Questions

Answers to the questions we hear most often about our stretch wrap film — thickness, core type, colour, ordering and care.

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The basics
What is stretch wrap film?
A stretchy plastic film wrapped around a pallet or bundle of goods to hold everything together for storage, handling and transport. Applied under tension, it clings to itself and pulls back against the load, binding loose cartons into one stable unit.
Is stretch wrap the same as pallet wrap?
Yes — stretch wrap, stretch film and pallet wrap are different names for the same product.
Why is Hilux Poly stretch film better than standard market film?
It’s engineered for higher performance, with a working stretch of up to 500%. That means better load containment, less film used per pallet, and more consistent wrapping results than typical market film — and every roll is checked against the length and weight printed on the box before it ships.
Are your roll lengths verified?
Yes. Every roll is checked to deliver the length and weight advertised, not just what’s printed on the box.
Choosing the right film
Which thickness should I choose — 17 or 23 micron?
17µ suits light to medium, stable loads and everyday boxes. 23µ is the safer default for heavier or taller pallets, mixed loads, and anything with edges that could nick thinner film — the small extra cost per carton is cheaper than a load failing in transit.
Can I downgrade from 23µ to 17µ film?
In many applications, yes. Our higher-performance 17µ film can often replace lower-spec 23–25µ film elsewhere, delivering similar performance while reducing material usage.
Standard core or extended core — what’s the difference?
Standard core is the usual cardboard core, best used with a hand dispenser for the most consistent tension. Extended core has handles moulded into a longer core, so you can wrap by hand with no dispenser — the practical choice for removals, mobile jobs and quick top-ups. Same film either way.
Do I need a dispenser to use stretch film?
Not necessarily. Standard core rolls work best with a dispenser, but extended core rolls are built for confident manual use without one.
Clear or black — which should I choose?
Clear keeps labels, barcodes and contents visible — useful for stock checks and picking. Black conceals what’s on the pallet and gives a tidier, more uniform finish. Neither is stronger; it’s a visibility choice.
What is cast film?
Film made by extruding onto a chilled roller. It unwinds quietly, clings well and stays clear, which is why it’s the usual choice for hand wrapping. It clings to itself rather than needing an adhesive, so it leaves no sticky residue or glue behind when removed — useful for keeping barcodes and labels visible during handling.
Can your stretch film be used with wrapping machines?
Our current range is hand film in standard and extended core. Machine wrapping needs machine film, which is a different product — get in touch if you need this and we’ll advise.
Sizes, cost and pallets per roll
What size are your rolls, and how many pallets will one wrap?
Every roll is 400mm wide and 250m long, supplied 6 rolls per carton. Pallets per roll depends on pallet size, load height, overlap and how many turns you apply, so we don’t publish a fixed figure — we publish the real length and weight of every roll instead, so you can work it out accurately and compare rolls fairly.
How does your film reduce cost per pallet?
Higher stretch capability means less material is needed per pallet. Combined with a genuinely heavier roll (2.43kg vs typical ~1.2kg for the same advertised specification elsewhere), that means fewer roll changes and lower overall packaging cost per pallet wrapped.
What industries use Hilux Poly stretch film?
Warehousing, logistics, manufacturing, wholesale distribution, retail fulfilment and export packaging — any business that ships or stores palletised goods.
Does stretch film protect against moisture and dust?
It provides an effective barrier against dust, dirt and light moisture exposure during storage and transport. For specialist protection requirements, get in touch for advice.
Ordering, care and sustainability
How quickly can you dispatch orders?
Same working day if ordered before 2pm, free to Mainland GB. Orders placed after 2pm or on weekends go out the next working day.
Do you offer bulk or trade pricing, and what’s your minimum order?
The smallest unit is a single 6-roll carton — no higher minimum for standard orders. We supply businesses of all sizes and can accommodate regular or high-volume orders; get in touch for wholesale and trade pricing.
Do you offer samples before a bulk order?
Yes. If you’re placing a trade or bulk order and want to check the film against your load before committing, get in touch and we can arrange a sample.
How should I store stretch film rolls?
Keep rolls upright, away from direct sunlight and extreme heat, and use stock on a first-in-first-out basis. UV exposure and heat can weaken cling and stretch performance over time.
Is your film recyclable?
Yes. Our film contains 30%+ recycled material and is recyclable through soft plastic recycling points where LDPE/LLDPE film is accepted — it should not go in standard household recycling bins.
Is your stretch film exempt from Plastic Packaging Tax?
Yes. Every roll we supply contains 30% or more post-consumer recycled content — the threshold HMRC sets for Plastic Packaging Tax exemption. This applies across our whole range, not just a premium option. See our Plastic Packaging Tax guide for more detail.
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