Home / FAQs

Before you order

Frequently asked questions

Answers to the questions we hear most about our stretch film, from thickness and core type to colour, ordering and storage. Can’t find what you need? Call us on 07852 233744 (landline 01332 732118) or message on WhatsApp.

The basics
What is stretch wrap film?
A stretchy plastic film that you wrap round a pallet or a bundle of goods to hold it together for storage, handling and transport. You pull it tight as it goes on, and it clings to itself and pulls back against the load, so loose cartons become one solid unit.
Is stretch wrap the same as pallet wrap?
Yes. Stretch wrap and pallet wrap are the same film. People often call it shrink wrap too.
What is pallet wrap made of?
LLDPE, which is short for linear low-density polyethylene. It’s a plastic that stretches a long way without tearing and then pulls back against the load, which is what holds a pallet together. Ours also contains at least 30% post-consumer recycled plastic. Our guide to LLDPE vs LDPE explains why this plastic is used.
Is pallet wrap the same as cling film?
They’re related, but not the same. Both cling to themselves without tape. Pallet wrap is thicker, at 17 to 23 micron against about 10 micron for kitchen film, comes on 400mm x 250m rolls, and is made to hold loads together rather than cover food. That’s why it’s often called industrial cling film. Our guide is pallet wrap the same as cling film? goes into more detail.
What makes your film different?
Three things you can check for yourself. We publish the length, thickness and real weight of every roll, so you can weigh what arrives. Our 23 micron roll weighs 2.43kg, while a typical market roll sold at the same stated spec weighs closer to 1.2kg. Every roll contains at least 30% post-consumer recycled plastic as standard. And the film stretches up to 500%, so there’s plenty of stretch in hand on awkward loads.
Are your roll lengths checked?
Yes. We check our rolls against the length and weight we advertise, and we publish the weight so you can check it too. A 23 micron roll weighs about 2.43kg and a 17 micron roll about 1.87kg, including the core. Our guide on checking a roll’s real length and thickness shows how.
Choosing the right film
Which thickness should I choose, 17 or 23 micron?
17 micron suits even, square loads up to about 500kg that stay indoors. 23 micron is the safer choice for heavier or taller pallets, mixed loads, sharp edges, long journeys and outdoor storage. If you’re not sure, go for 23 micron. The small extra cost per box is far less than the cost of a load failing in transit.
Can I switch from a thicker film to 17 micron?
Often, yes, on light and even loads. Our 17 micron film does the job of a standard 20 to 23 micron film on that kind of pallet, so you use less plastic. For heavy or sharp-edged loads, stay with 23 micron.
Standard core or extended core: what’s the difference?
Standard core rolls have a 50mm core that sits on a hand dispenser, which gives the most even tension. Extended core rolls have a longer 38mm core that sticks out past the film at each end, so you hold the ends and wrap without a dispenser. That suits removals, mobile jobs and occasional wrapping. The film is the same either way.
Do I need a dispenser to use stretch film?
No. Standard core rolls work best on a dispenser, but extended core rolls are made to be used by hand without one. Our guide on whether you need a dispenser explains when one is worth buying.
Clear or black: which should I choose?
Clear lets you see labels, barcodes and the goods, which helps with stock checks and picking. Black hides what’s on the pallet and gives a tidier finish. Neither is stronger. It comes down to whether you want the load seen.
What is cast film?
Film made by pouring melted plastic onto a chilled roller, which cools it almost instantly. Cast film unwinds quietly, clings well and stays clear, which is why most hand pallet wrap is made this way. It clings to itself without glue, so it leaves no sticky residue on your goods or labels.
Can your stretch film be used with wrapping machines?
Yes. Our standard core rolls can be used by hand, on a hand dispenser or on a pallet wrapping machine. Check that your machine takes a 400mm wide roll on a 50mm core. Extended core rolls are made for wrapping by hand only.
How do you stretch wrap a pallet by hand?
Start at the bottom by threading the end of the film through a corner of the pallet, or twisting it into a rope and tying it to a corner block. Wrap the base two or three times, catching the pallet as well as the boxes, so the load is tied to the pallet. Spiral up with each turn overlapping the last by about half the film’s width, put two or three turns round the top, then spiral back down and tuck the end firmly into a lower layer. Keep the film stretched the whole way round. Our step-by-step guide to wrapping a pallet properly covers each stage.
Sizes, cost and pallets per roll
What size are your rolls, and how many pallets will one wrap?
Every roll is 400mm wide and 250m long, and they come six to a box. How many pallets a roll wraps depends on the pallet size, load height, overlap and number of turns, so we don’t quote a fixed figure. We publish the real length and weight of every roll instead, so you can work it out and compare rolls fairly. Our wrap calculator gives you an estimate for your own pallets.
How can I cut the cost per pallet?
Match the thickness to the load, stretch the film properly as it goes on, and wrap to a set pattern rather than by guesswork. Also check you’re getting full rolls, because a roll that’s lighter than it should be has less film on it. Our guide on cutting pallet wrap costs goes into more detail.
How much does pallet wrap cost per roll?
Our boxes of six rolls cost £30.99 to £35.99 excluding VAT, which is about £5.17 to £6.00 a roll, with free delivery to mainland Great Britain. The 17 micron clear roll is the cheapest. Our guide to what pallet wrap costs in the UK explains what to compare between suppliers.
What industries use Hilux Poly stretch film?
Warehousing, logistics, manufacturing, wholesale, retail and online fulfilment, removals and export packing. In short, any business that stores or ships goods on pallets. See Solutions for the film we’d suggest for each.
Does stretch film protect against moisture and dust?
It keeps dust and dirt off and gives some protection from light rain and damp during storage and transport. It isn’t fully waterproof, so if your goods must stay completely dry, get in touch and we’ll advise.
Can I use pallet wrap for furniture or a house move?
Yes. It keeps dust and scuffs off sofas, mattresses and chairs, and holds drawers and doors shut. It isn’t padding, so add blankets or foam to anything that needs cushioning first. Extended core rolls are the easiest, as you hold the ends of the core and wrap by hand. Our guide to cling film for wrapping furniture shows how.
Can I wrap a suitcase with it?
Yes. It’s the same kind of film airport wrapping stands use, and it keeps zips closed and scuffs off. Wrap it tight with no loose ends, leave the wheels and one handle free for the bag tag, and check your airline’s rules before you fly. Our guide to cling film for suitcases goes through it step by step.
Ordering, care and sustainability
How quickly can you dispatch orders?
Orders placed before 2pm on a working day go out the same day, with free delivery to mainland Great Britain. Orders placed after 2pm or at the weekend go out the next working day.
Can I get same-day delivery or collect from you?
Yes, if you’re within 15 miles of our Derby unit. We deliver the same day, and we can deliver locally in the evening or at weekends if you call or WhatsApp 07852 233744. You can collect from Unit 11, Wetherby Business Park, Wetherby Road, Derby DE24 8HL, Monday to Friday 9am to 6pm, or at other times by arrangement. There’s parking outside. See pallet wrap in Derby for the areas we cover.
Do you offer bulk or trade pricing, and what’s your minimum order?
The smallest order is one box of six rolls, and there’s no higher minimum for standard orders. We supply businesses of all sizes, including regular and high-volume orders. See Wholesale & bulk for trade pricing.
Do you offer samples before a bulk order?
Yes. If you’re planning a trade or bulk order and want to try the film on your own loads first, get in touch and we can arrange a sample.
How should I store stretch film rolls?
Keep rolls upright in their boxes, somewhere dry, out of direct sunlight and away from heat. Very cold film is stiffer and tears more easily, so let it warm up before use. Use older stock first. Our storage guide has more tips.
Is your film recyclable?
Yes. It’s polyethylene film, which is widely recycled through commercial waste services when it’s clean and kept separate from other waste. It shouldn’t go in household recycling bins. Our film also contains at least 30% post-consumer recycled plastic. Our recycling guide explains where it can go.
Is your stretch film exempt from Plastic Packaging Tax?
Yes. Every roll we sell contains at least 30% post-consumer recycled plastic, which is the line HMRC sets for Plastic Packaging Tax. That applies across the whole range, not just one option. Because it’s post-consumer material, it will still count after the rules change in April 2027. See our Plastic Packaging Tax guide for more detail.
Need Help?